1 :- Oral Communication
Oral Communication means sending the message through spoken the words . It is also known as .interpersonal Gradually , It becomes more complex , Business people Spend 75% of their on oral communication .
Forms of Oral Communication
Following are some major forms of oral communication .
Formal meetings Instructing Subordinates
Dealing with clients A Private Discussion
Interviews Conferences
Seminars Telephone
Ways to Make Oral Communication Successful
Oral Communication can be made successful by using following ways .
1 ;- Plan What to Say .
Oral communication should be planned carefully . Determine the purpose . Prepare Supporting not and gather relevant material . the Choose the language that is suitable to the situation .
2 ;- Think of the Receiver
It is vital to know you will speak , think of their position education , Knowledge , experience , mental level , etc. It will help you a lot in communication successfully ,
3 ;- Know the Situation
There may be different situation for speaking , such as interview , briefing . inquiry , meeting ,report , etc. the situation may be pleasant , neutral , or unpleasant , you have to adopt the right way Be, friendly . informal .or formal the according to the situation ,
4 ;- Be Open-Minded
Present your ideas in an effective way , But at the same time , consider the matter from other person's point of view , Be open-minded to hear what is right , but have you arguments ready to make your point forceful ,
Advantage of Oral Communication
1, It provides immediate feedback.
2. It is easy to the convey and understand.
3. It may be relatively detailed.
4 . It can easily be the changed according to the situation,
5 . It often does not need situation.
2 :- Written Communication
Written communication means sending message through written words .Written communication has gained such an around the globe , Business people spend 25% of their Time on written communication,
Forms of Written Communication .
Following are some major forms of the written communication ;
Letter Memo
Minutes Report
Notice Staff Newsletter
Circular Press Release
Advertisement Invitation
Ways to make written communication Successful
Written communication can be made successful by using following ways .
1 ;- Know the purpose
First of all . give the a close attention to the purpose of the message , It means why you are the sending the message , It may be congratulation , a request , a good-news message , a bad -news message , an inquiry , etc. Choose the language that is suitable to the situation ,
2 ;- Know the Receiver
It is vital to the know who will read the message , 1 Visualize , 2 his position , 3 education , 4 knowledge , 5 experience , 6 mental level , etc. It will be very the helpful in making the message successful .
3 ;- Send a Correct Message
Make sure that your message is correct in every respect , An incorrect message not only causes confusion but also leaves a bad impression ,1 the physical appearance , 2 information , 3 grammar , 4 spelling , 5 punctuation , 6 capitalization , etc. should be correct ,
4; - Choose Proper Channel
Choose a right channel of the communication, A wrong decision about the medium may have the terrible results. The choice of channel will depend on such factors: 1 cost. 2 confidentiality , 3 security , 4 distance , 5 time of day , 6 resources , 7 written record , and receiver ,
Advantages of Written Communication
It is will planned.
It is useful to convey long and complex messages,
It has a permanent record,
It is relatively low in cost.
It may be sent to the various people at one time.
3:- Nonverbal Cues (Communication)
Nonverbal communication is the process of the communication without words, it communicates through appearance, posture. Facial expression, gestures. Movement, smell , touch , silence , time , space , etc. It is estimated that 85% of our information comes through nonverbal communication,
TYPES OF NONVERBAL COMMUNICATION
1 :- Appearance
Appearance means how one looks . Our physical charm impresses people , When people think we are attractive , we feel good , This thing affects our behavior .Our grooming , Our clothing , Our style . all shape our the appearance , The appearance of the room and stationery also communicates ,
2 :- Posture
Posture is a way in the which a person stands , walks, or sits posture is the important in projecting the right image , It shows confidence or nervousness . stand tall , with your weight on the both feet and your shoulders back .
3 :- Facial Expressions
Our face is the primary site for the expressing our emotions , It reveals the type and the intensity of our the feelings , these feelings may be of love ,1 hatred , 2 joy , 3 sorrow , 4 anger , 5 fear . 6 zeal .
4 :- Gestures
Any movement of the hands , arms , head , the shoulders is called gesture , we communicate through nod of the head, shake of the head ,bow of the head , wave of the hand , show of the hand , handshakes , point of the finger , etc.
5 :- Eye Behavior
Eyes are especially effective for indicating attention and interest , Our eyes make the first electrical connection with the people , Eye contact shows confidence of a person . Eyes are usually a reliable source of meaning .
6 :- Touching Behavior
Touch is an important tool for the conveying warmth . comfort , friendship , love , anger\ , hatred , affection ,etc, A kiss , slap , a pinch , a punch m a pat , a tickle , a pull , a push , etc, convey different messages ,
7 :- Time
Time can be used to claim authority , In many cultures . people , show respect by being on time , Some people display .their importance by making other people wait, however , punctuality always leaves a positive impact .
8 :- Space
We all carry some space the around us , This personal space is the generally guarded against intruders , We also try not to the intrude on the personal space of others . The amount of space is allowed on the basis of status . Going too close to the others may annoy them .
9 :- Smell
Smell gives a strong message , It affects the mood of a person . Fragrance gives a pleasant message , Stink gives unpleasant message , smell may also warn against a danger , It may caution against gas leakage , smoke , fire , etc.
10 :- Silence
It is not only words and gestures that communicate the Silence also gives a message , If the someone remains silent to our question , we do not feel good , Silence may also convey approval, respect ,ear , rejection , or seriousness
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